AGB

Last Updated: 27 September 2026

These Terms and Conditions (“Terms”) govern purchases made through Rosvia.com and the use of our website.

Please read these Terms together with the applicable Shipping Policy, Returns and Refund Policy, Privacy Policy and other policies made available on Rosvia.com before placing an Order.

By placing an Order, you agree to these Terms. Nothing in these Terms excludes, restricts or limits any right or remedy that cannot lawfully be excluded or limited under applicable law.

1. About Rosvia

Rosvia operates the e-commerce platform Rosvia.com and coordinates the sale and fulfilment of professional aesthetic, beauty, skincare and related Products.

In these Terms, “Rosvia”, “we”, “us”, “our” and “Seller” refer exclusively to Rosvia.

2. Definitions and Scope

For the purposes of these Terms:

• Buyer, you or your: The individual or legal entity placing an Order. Anyone ordering on behalf of an organisation confirms that they are authorised to act on its behalf.
• Products: The medical aesthetic, beauty, skincare and related goods offered through Rosvia.com.
• Order: A request to purchase Products through Rosvia.com or pursuant to an invoice or quotation issued by Rosvia.
• Contract: The agreement formed when Rosvia accepts an Order in accordance with these Terms.
• Business Buyer: A Buyer purchasing primarily for purposes connected with a trade, business or profession.
• Consumer: An individual purchasing outside their trade, business or profession where recognised as a consumer under applicable law.

These Terms apply together with our:

• Shipping Policy;
• Returns and Refund Policy;
• Privacy Policy; and
• any expressly agreed Order-specific terms.

If provisions conflict, mandatory applicable law takes priority, followed by expressly agreed written Order-specific terms, these Terms, and then supporting policies.

Any terms proposed by a Buyer apply only where Rosvia expressly agrees to them in writing.

3. Professional Eligibility and Buyer Compliance

Rosvia primarily supplies licensed healthcare professionals, authorised clinics, qualified aesthetic professionals and businesses legally entitled to purchase the relevant Products.

Products designated for professional use are not intended for unauthorised personal use or self-administration.

Your Responsibilities Before Ordering

Before placing an Order, you are responsible for checking whether the specific Products may lawfully be purchased, imported, possessed, stored, resold and used in your jurisdiction.

Where applicable, you must:

• Check the regulatory status of the Product in the destination country;
• Confirm that you are legally eligible to purchase and receive it;
• Maintain any professional licences, registrations, prescriptions, permits or authorisations required for your activities;
• Comply with applicable storage, handling, administration, resale and distribution requirements; and
• Seek advice from the appropriate local authority where you are uncertain about a regulatory requirement.

By placing an Order, you confirm that the information and documentation you provide to Rosvia are accurate, complete and current.

A Product listing, available shipping option, successful payment or Order acceptance does not by itself constitute confirmation that the Product is approved for purchase, importation, possession or use in every jurisdiction.

4. Professional Verification

Orders containing Products designated for professional use may be subject to professional eligibility verification before fulfilment.

Rosvia may request information such as:

• Professional or clinic information;
• Professional registration or certification;
• Business information;
• Import permissions where applicable; or
• Other documentation reasonably required to establish lawful supply.

Where verification is required, Rosvia may contact the Buyer by email, telephone or WhatsApp.

An Order may be suspended, declined or cancelled where eligibility cannot reasonably be established, required documentation is not supplied, information appears inaccurate or misleading, or lawful supply cannot be confirmed.

Where verification or a prescription is legally required for Rosvia to supply a Product, the Order will not proceed until the applicable requirements have been satisfied.

Any verification performed by Rosvia does not replace the Buyer's responsibility to comply with laws and professional requirements applicable to their activities.

5. Orders and Contract Formation

Product listings constitute an invitation to place an Order and do not constitute an unconditional commitment by Rosvia to supply a Product.

• Submitting an Order constitutes your offer to purchase Products under these Terms.
• An automated acknowledgement confirms receipt of the Order but does not necessarily constitute acceptance.
• Rosvia accepts an Order when acceptance is expressly confirmed or the Products are dispatched, whichever occurs first.

Before acceptance, Rosvia may decline an Order because of stock availability, payment issues, material pricing or listing errors, delivery restrictions, eligibility requirements or regulatory restrictions.

If Rosvia declines an Order after receiving payment, the amount due for the cancelled Order will be refunded in accordance with applicable law and our policies.

Where a Product becomes unavailable, Rosvia may offer alternatives. No materially different Product will be substituted without the Buyer's agreement.

6. Product Information and Availability

Rosvia aims to provide accurate Product descriptions, quantities, specifications, availability and prices.

Please note:

• Packaging, labelling or presentation may change following manufacturer updates or between authorised market versions;
• Product photographs are illustrative and reasonable packaging variations may occur;
• Written specifications and expressly agreed Product details form part of the Product description;
• Material market-specific characteristics known to Rosvia will be disclosed where relevant; and
• Availability may change before an Order is accepted.

Rosvia will not knowingly fulfil an Order where Rosvia determines that supply would be unlawful.

7. Prices and Charges

Prices are displayed in the applicable currency shown on Rosvia.com or specified in a quotation or invoice.

Before an Order is submitted or otherwise confirmed, applicable Product prices, shipping charges, taxes collected by Rosvia and other charges payable to Rosvia will be disclosed.

Your bank or payment provider may separately charge transfer, intermediary-bank or currency-conversion fees.

Prices may change for future purchases. Rosvia will not increase the agreed price of an accepted Order without the Buyer's agreement.

If a material pricing error is identified before acceptance, Rosvia may provide the corrected price and allow the Buyer to proceed or cancel.

8. Payment

Unless alternative arrangements have been expressly agreed in writing, payment must be received in full and in cleared funds before dispatch.

When making payment, Buyers should:

• Use the payment instructions issued for the Order;
• Include the correct Order or invoice reference;
• Pay the full amount due; and
• Provide proof of payment when reasonably requested.

Where a payment cannot be matched to an Order or has not cleared, processing may be delayed while Rosvia verifies the transaction.

9. Bank Transfer Fee Support

Subject to review and approval:

• Transfers between USD 300 and USD 800 may qualify for up to USD 30 in store credit towards documented transfer fees;
• Transfers exceeding USD 800 may qualify for store credit covering the documented transfer fee; and
• Transfers below USD 300 are not eligible.

Proof of the transfer fee must be submitted to info@rosvia.com within 30 days of payment and should identify the transfer, fee and applicable Order.

Approved support is issued as store credit rather than a cash reimbursement. It cannot exceed the eligible transfer fee actually incurred and does not cover exchange-rate losses unless expressly agreed otherwise.

This voluntary support programme does not replace any monetary refund Rosvia is legally required to provide.

10. Rosvia's Role and Fulfilment

Rosvia:

• Operates Rosvia.com;
• Processes and manages Orders;
• Confirms payments;
• Provides customer support; and
• Coordinates fulfilment with relevant suppliers, warehouses and logistics partners.

Rosvia does not manufacture the Products and does not provide clinical services.

Products may be dispatched from South Korea or other approved fulfilment locations applicable to the Order and may transit through regional logistics hubs.

The use of manufacturers, warehouses, fulfilment partners or carriers does not remove contractual obligations or responsibilities imposed on Rosvia by applicable law.

11. Delivery

Delivery options, charges and estimated delivery periods are provided through Rosvia.com, our Shipping Policy, checkout, quotation or Order communications.

Delivery times are estimates unless Rosvia expressly provides a delivery guarantee.

Buyer Responsibilities

The Buyer must:

• Provide a complete and accurate delivery address;
• Provide current contact information;
• Monitor available tracking information;
• Make reasonable arrangements to receive the shipment;
• Respond to reasonable carrier or Rosvia requests; and
• Notify Rosvia promptly of delivery problems.

Where an incorrect address, unjustified refusal, recipient unavailability or failure to provide information required from the Buyer results in additional costs, Rosvia may seek reasonable and documented costs where permitted by law.

A tracking status alone does not prevent Rosvia from investigating a disputed delivery.

12. Customs, Duties and Import Requirements

Services Excluding Import Charges

Where disclosed before purchase, the Buyer is responsible for destination duties, taxes and customs-clearance charges that are not included in the Order total.

Services Including Import Charges or Customs Support

Where Rosvia expressly confirms that a selected shipping service includes customs clearance, duties, import taxes or another customs-related service, Rosvia will remain responsible for the charges and services expressly covered by that commitment.

If a carrier requests payment of a charge that the selected Rosvia service expressly covers, contact Rosvia promptly and provide the payment request and shipment information.

If the Buyer has already paid a verified charge covered by Rosvia's express commitment, Rosvia will review the supporting evidence and arrange the appropriate reimbursement or resolution.

Regulatory Permissions

A shipping service that includes duties, taxes or customs-clearance support does not itself grant regulatory approval or replace professional licences, prescriptions or import permissions required by law.

The Buyer remains responsible for permissions that applicable law specifically requires the Buyer or recipient to obtain.

Customs Delays or Refusals

Customs and regulatory authorities may inspect, delay, restrict or refuse shipments.

Where this occurs, Rosvia will assess the reason, applicable shipping service, responsibilities of the parties, any delivery guarantee and remedies available under applicable law and Rosvia's policies.

A customs event does not automatically remove a Buyer's applicable refund or replacement rights.

13. Receipt, Inspection and Storage

Buyers should inspect deliveries promptly for:

• Missing or incorrect Products;
• Visible damage;
• Compromised seals or packaging; and
• Other concerns affecting Product condition or identity.

Problems should be reported in accordance with Rosvia's Returns and Refund Policy.

Where reasonably available, provide:

• The Order number;
• A description of the issue;
• Photographs or video evidence;
• Relevant batch or lot information; and
• The delivery date.

Affected Products and packaging should be retained while a claim is being investigated. A Product suspected to be damaged, defective or compromised should not be used or resold.

After receipt, Products must be stored and handled according to their labelling and applicable manufacturer requirements.

14. Temperature-Sensitive Products

Temperature-sensitive Products are prepared and transported using arrangements appropriate to their documented requirements. Insulated packaging and cooling materials may be used where required.

The condition of an ice pack by itself does not necessarily establish whether a Product remains suitable for use.

If you suspect a temperature-related issue:

• Keep the affected Product separate from Products intended for use or resale;
• Follow the Product's labelled storage requirements;
• Contact Rosvia promptly with the relevant shipment details; and
• Do not use or distribute the Product until the concern has been appropriately assessed.

Nothing in this section excludes responsibility that Rosvia may have for inadequate packaging, unsuitable transport arrangements or Products supplied in a compromised condition.

15. Cancellations, Returns, Refunds and Replacements

Rosvia's Returns and Refund Policy governs the procedures applicable to cancellations, returns, refunds, replacements, reshipments and related claims.

Order Changes and Cancellations

Requests should be submitted promptly. Once fulfilment has begun, changes may no longer be operationally possible.

Any statutory cancellation or withdrawal rights available to a Buyer remain unaffected.

Returns

Return restrictions may apply due to Product condition, broken seals, hygiene or health-protection requirements, perishability or another legally recognised exception.

Classification as a medical, aesthetic or skincare Product does not by itself eliminate rights that apply under mandatory law.

Where a Consumer has a statutory withdrawal right, applicable procedures, deadlines, return costs and lawful exceptions are explained in the Returns and Refund Policy.

Refunds and Replacements

• Claims will be assessed against the Contract, Rosvia policies and applicable law;
• Store credit will not replace a monetary refund where a monetary refund is legally required;
• Any deduction from a refund must have an applicable contractual or legal basis; and
• Replacement arrangements remain subject to applicable Product and destination requirements.

Buyers should obtain return instructions before sending Products back to Rosvia or a designated returns location.

16. Product Quality, Professional Use and Safety

Products supplied by Rosvia must correspond with the applicable Contract and Product description.

Rosvia does not provide:

• Medical advice;
• Prescribing services;
• Clinical training through ordinary product sales;
• Patient-specific treatment recommendations; or
• Guarantees of a particular clinical or aesthetic outcome.

Website information and customer-support communications are not substitutes for professional judgement, official Product information, applicable instructions for use or appropriate clinical training.

The treating professional remains responsible for patient assessment, informed consent, lawful administration, professional judgement and appropriate follow-up.

Product and Safety Concerns

Suspected Product defects, authenticity concerns or adverse incidents should be reported promptly with relevant Product, Order and batch information.

Do not provide identifiable patient information unless necessary and through an appropriate communication channel.

Rosvia may cooperate with manufacturers, suppliers, competent authorities and other relevant parties where required in connection with investigations, safety notices, corrective actions or recalls.

17. Title and Risk

Ownership of Products passes when payment has been received in full and the Products have been identified to the applicable Contract.

Risk of loss or damage passes upon physical delivery to the Buyer or the Buyer's designated recipient, subject to mandatory applicable law.

For Consumers, handing Products to a carrier appointed by Rosvia does not by itself constitute delivery to the Consumer where applicable consumer law provides otherwise.

Transfer of risk does not remove rights concerning defects, damage or non-conformity existing at the time of delivery.

18. Liability

Each party remains responsible for its own acts, omissions and legal obligations.

To the extent permitted by law, Rosvia is not responsible for loss caused by:

• Improper storage or handling after delivery;
• Misuse or unauthorised administration;
• Inaccurate or misleading information supplied by the Buyer;
• Failure to obtain permissions that are legally the Buyer's responsibility; or
• Unlawful resale or distribution by the Buyer or another party outside Rosvia's control.

These exclusions apply only to the extent the relevant conduct caused or contributed to the loss and do not exclude responsibility for Rosvia's own breach where liability cannot lawfully be excluded.

For Business Buyers, Rosvia excludes indirect or consequential commercial losses to the extent permitted by applicable law.

Nothing in these Terms excludes or limits liability for:

• Fraud or fraudulent misrepresentation;
• Death or personal injury caused by negligence where such liability cannot be excluded;
• Mandatory product liability;
• Mandatory consumer rights; or
• Any other liability that cannot lawfully be excluded or limited.

19. Events Beyond Reasonable Control

Rosvia may be affected by circumstances outside its reasonable control, including severe weather, natural disasters, significant transportation disruption, government restrictions, customs disruption, widespread service failures or comparable events.

Where such circumstances affect an Order, Rosvia will take reasonable steps to reduce the impact and communicate material changes where reasonably possible.

This provision does not permit Rosvia to retain payment indefinitely for Products it cannot supply. Applicable cancellation and refund rights continue to apply.

20. Promotions and Sale Orders

Promotions apply during the stated promotional period and are subject to their disclosed conditions.

Unless expressly stated otherwise:

• Eligibility requirements and minimum-purchase conditions apply as advertised;
• Offers remain subject to available stock;
• Discounts cannot be combined on the same Products where Rosvia states that stacking is prohibited;
• Requests to amend promotional Orders after confirmation may not always be possible;
• Refunds for discounted Products are calculated using the amount actually paid, subject to amounts otherwise refundable under applicable law; and
• High demand may affect processing estimates.

Where a complimentary gift is expressly included as part of an accepted Order, its treatment will be governed by the promotional terms and applicable Rosvia policies.

Promotional conditions do not remove mandatory rights relating to defective, incorrect or non-conforming Products.

21. Reviews and Submitted Content

Reviews should reflect genuine experiences and must be lawful, relevant and respectful.

Submitted content must not contain:

• Unlawful material;
• Threats, harassment or abusive material;
• Confidential information;
• Another person's Personal Information without appropriate permission; or
• Material infringing another party's intellectual-property or other legal rights.

Rosvia may moderate content that breaches these requirements but will not remove a review merely because it expresses a negative experience.

By submitting content directly to Rosvia, you grant Rosvia a non-exclusive, royalty-free permission to reproduce that content in connection with Rosvia's business, subject to applicable privacy, intellectual-property and advertising laws.

Rosvia will not intentionally alter the meaning of a review or imply an endorsement that the reviewer did not provide.

22. Website Use and Intellectual Property

You must not:

• Use Rosvia.com fraudulently or unlawfully;
• Submit false documentation or impersonate another person;
• Interfere with website security or operation;
• Attempt unauthorised access to systems or information; or
• Introduce malware or other harmful material.

Rosvia branding, website content and other materials belong to Rosvia or their respective rights holders.

You may use the Website for ordinary browsing and lawful purchasing. Commercial reproduction, copying or other exploitation requires appropriate permission.

Rosvia may restrict access where reasonably necessary to address misuse, security risks or legal requirements. Such restrictions do not remove Rosvia's obligations concerning existing Orders.

23. Personal Information

Rosvia processes Personal Information in accordance with its Privacy Policy and applicable data-protection law.

Information may be shared, where necessary and lawful, with relevant:

• Payment providers;
• Fulfilment partners;
• Carriers;
• Professional verification providers;
• Technology and support providers; and
• Competent authorities.

Acceptance of these Terms does not by itself constitute consent to optional marketing communications.

24. Governing Law and Disputes

These Terms are governed by the laws of the Republic of Lithuania, subject to mandatory laws and consumer protections applicable to the particular transaction.

If you have a complaint or dispute, please contact Rosvia first and provide, where relevant:

• Your Order number;
• A clear description of the issue;
• Relevant supporting information; and
• The resolution you are requesting.

Rosvia will review the matter and seek an appropriate resolution.

Where a dispute cannot be resolved amicably, proceedings may be brought before a court or other dispute-resolution body having jurisdiction under applicable law.

Nothing in these Terms requires a Consumer to waive mandatory protections or the right to bring proceedings in a forum available under applicable law.

25. Changes to These Terms

Rosvia may update these Terms from time to time for future transactions to reflect operational, commercial, technological, legal or regulatory changes.

The updated Terms will display their applicable revision date.

Unless required by law or expressly agreed with the Buyer, the version applicable when an Order was placed will continue to govern that Order.

Later amendments do not retrospectively remove rights already agreed or otherwise available under applicable law.

If any provision is found invalid or unenforceable, the remaining provisions will continue to apply to the extent legally possible.

A failure or delay by Rosvia in exercising a right does not automatically constitute a waiver of that right.

26. Contact Information

For questions about these Terms, Orders, delivery, complaints or other assistance, contact Rosvia:

Email: info@rosvia.com
Phone / WhatsApp: +370 634 39257

Please include your Order number where relevant so that we can assist you efficiently.

Contact Rosvia before returning Products so that the appropriate return instructions and destination can be provided.