Política de privacidad

Last Updated: 27 September 2026

This Privacy Policy describes how Rosvia (“Rosvia”, “we”, “us”, “our” or the “Company”) collects, uses, discloses and otherwise processes Personal Information when you visit or use Rosvia.com, create an account, place an Order, communicate with us, subscribe to marketing, submit a review or otherwise interact with our services.

This Policy should be read together with our Terms of Service and other policies made available through Rosvia.com.

By using Rosvia.com, you acknowledge the practices described in this Privacy Policy. Where applicable law requires consent for a particular processing activity, we will request that consent separately.

For privacy-related questions or requests, contact: info@rosvia.com.

1. Scope of This Privacy Policy

This Privacy Policy applies to Personal Information processed by Rosvia in connection with:

• Rosvia.com;
• Customer accounts;
• Orders and payments;
• Shipping and fulfilment;
• Returns, refunds, replacements and claims;
• Customer support;
• Professional or business verification;
• Marketing communications;
• Reviews and customer-submitted content;
• Wholesale and partnership enquiries; and
• Other interactions with Rosvia.

This Policy does not necessarily apply to websites, platforms or services operated independently by third parties. Their own privacy policies apply to their processing activities.

2. Definitions

Buyer, Customer, you or your

An individual or representative of an organisation that visits Rosvia.com, creates an account, places an Order, contacts Rosvia or otherwise interacts with our services.

Personal Information

Information relating to an identified or identifiable natural person. This may include names, contact details, identifiers, transaction information, online identifiers and other information that applicable privacy law treats as personal data or Personal Information.

Processing

Any operation performed on Personal Information, including collection, recording, organisation, storage, use, disclosure, transmission, restriction or deletion.

Services

Rosvia.com and the products, account functions, customer support, communications, fulfilment coordination and other services provided through or in connection with Rosvia.

Order

A request to purchase Products through Rosvia.

Products

Goods made available for purchase through Rosvia.

3. Personal Information We Collect

The Personal Information we collect depends on how you interact with Rosvia. We may collect the following categories of information.

Contact Information

• Name;
• Email address;
• Telephone or WhatsApp number;
• Billing address;
• Shipping address; and
• Other contact information you provide.

We use this information to administer accounts, process Orders, arrange Delivery, communicate with Customers and provide support.

Account Information

• Account login information;
• Saved addresses;
• Account preferences;
• Wishlist information;
• Saved carts; and
• Order history.

Order and Transaction Information

• Products ordered;
• Quantities;
• Order value;
• Discounts and promotional codes;
• Billing and shipping details;
• Transaction identifiers;
• Payment status;
• Shipping method;
• Tracking information;
• Returns and refunds; and
• Order-related communications.

Payment Information

Payments may be processed through third-party payment providers.

Depending on the payment method, Rosvia may receive information such as:

• Payment method;
• Payment status;
• Transaction reference;
• Limited payment-account information; and
• Information necessary to verify or reconcile payment.

Full payment-card information may be collected and processed directly by authorised payment providers rather than stored directly by Rosvia.

Communications and Customer Support

• Emails;
• Contact forms;
• WhatsApp or chat communications;
• Customer support requests;
• Return or refund requests;
• Complaints;
• Product enquiries; and
• Other correspondence with Rosvia.

Shopping Activity and Preferences

• Products viewed;
• Products added to cart;
• Products purchased;
• Saved Products;
• Wishlist activity;
• Abandoned carts;
• Search activity; and
• Other shopping preferences.

Device and Technical Information

• IP address;
• Browser type and version;
• Device type;
• Operating system;
• Device identifiers;
• Language;
• Time zone;
• Pages visited;
• Referring and exit pages;
• Session information;
• Clicks and interactions; and
• Other technical information concerning use of the Services.

Reviews and User-Generated Content

Where you voluntarily submit content to Rosvia, we may process:

• Reviews;
• Ratings;
• Testimonials;
• Photographs;
• Videos; and
• Other content submitted by you.

Information you choose to publish publicly may be visible to other users. You should avoid including unnecessary Personal Information in public submissions.

Professional and Business Verification Information

Because certain Products are intended for professional use, Rosvia may request information reasonably necessary to establish professional or business eligibility where appropriate.

• Professional status;
• Clinic or business information;
• Professional licence or registration information;
• Business registration information;
• Country of professional activity; and
• Other information reasonably required for verification.

Such information may be used for compliance, fraud prevention, account administration and determining whether particular Products or services may appropriately be supplied.

4. Sensitive Information and Product Complaints

Rosvia does not ordinarily require Customers to provide medical records, diagnoses or other health information when purchasing Products.

However, a Customer may voluntarily provide health-related or other sensitive information when submitting a Product complaint, safety report or adverse event concern.

Where such information is received, Rosvia will process it only where reasonably necessary for purposes such as:

• Investigating the complaint;
• Responding to a safety concern;
• Communicating with relevant manufacturers or suppliers;
• Meeting applicable product-safety or regulatory obligations; or
• Establishing, exercising or defending legal claims.

Customers should avoid providing patient-identifiable information unless it is genuinely necessary.

Where information concerning another individual is provided, the person submitting it is responsible for ensuring they are authorised to disclose that information where required by applicable law.

5. How We Collect Personal Information

Directly from You

• Create an account;
• Place an Order;
• Complete a form;
• Contact Customer Support;
• Submit a return, refund or cancellation request;
• Subscribe to marketing;
• Submit a review;
• Participate in a promotion; or
• Provide professional or business verification information.

Automatically

Certain information may be collected automatically through:

• Cookies;
• Pixels;
• Tags;
• Log files;
• Software development kits;
• Analytics technologies; and
• Similar technologies.

From Third Parties

• Shopify;
• Payment providers;
• Financial institutions;
• Shipping and logistics providers;
• Fraud-prevention providers;
• Analytics providers;
• Advertising and marketing platforms;
• Customer support platforms;
• Social-media platforms; and
• Professional advisers or other service providers.

6. How We Use Personal Information

Providing the Services and Performing Contracts

• Create and administer Customer accounts;
• Process Orders;
• Confirm payments;
• Arrange shipping and Delivery;
• Send Order and tracking information;
• Process returns, refunds and replacements;
• Provide Customer Support;
• Manage wishlists and saved preferences;
• Maintain transaction records; and
• Otherwise perform our contractual obligations.

Customer Communications

• Respond to enquiries;
• Provide service notifications;
• Communicate about Orders;
• Request information needed to resolve an issue; and
• Provide administrative or policy-related communications.

Security and Fraud Prevention

• Detect suspicious transactions;
• Prevent fraud;
• Protect Customer accounts;
• Prevent misuse of Rosvia.com;
• Protect our systems and network;
• Investigate security incidents; and
• Protect Rosvia, Customers and third parties from unlawful activity.

Professional Eligibility and Compliance

• Assess professional or business eligibility;
• Verify information submitted to Rosvia;
• Comply with legal or regulatory requirements;
• Respond to regulatory or safety matters; and
• Maintain appropriate business records.

Analytics and Service Improvement

• Understand how Customers use Rosvia.com;
• Analyse Website performance;
• Improve navigation and functionality;
• Measure Product interest;
• Improve merchandising;
• Develop new functionality;
• Conduct testing; and
• Improve the overall Customer experience.

Marketing and Advertising

Subject to applicable law and your choices, we may process Personal Information to:

• Send newsletters;
• Send promotional offers;
• Provide Product updates;
• Measure advertising performance;
• Personalise marketing communications;
• Build or measure advertising audiences; and
• Display advertising that may be relevant to your interests.

Where consent is legally required, marketing or advertising processing will be based on that consent.

Legal Compliance and Protection of Rights

• Comply with tax and accounting obligations;
• Respond to lawful requests;
• Comply with court orders or regulatory requirements;
• Investigate disputes;
• Enforce our agreements;
• Establish, exercise or defend legal claims; and
• Protect our legal rights and the rights of others.

7. Legal Bases for Processing

Where the General Data Protection Regulation (“GDPR”) or similar laws apply, Rosvia relies on one or more appropriate legal bases depending on the processing activity.

• Performance of a contract — where processing is necessary to provide Products or Services requested by you.
• Legal obligation — where processing is required to comply with applicable law.
• Legitimate interests — where processing is necessary for legitimate business purposes and those interests are not overridden by applicable individual rights.
• Consent — where you have provided consent for a specific processing activity.
• Legal claims or other permitted grounds — where applicable law permits processing of particular categories of information.

Where processing is based on consent, you may withdraw that consent as described below.

8. Shopify and E-Commerce Infrastructure

Rosvia.com is hosted and supported using Shopify's e-commerce platform.

Shopify may process Personal Information concerning your access to and use of Rosvia.com in order to provide hosting, checkout, account, payment, analytics, security and other e-commerce functionality.

Information you submit through Rosvia.com may therefore be transmitted to and processed by Shopify and relevant service providers supporting the operation of the store.

Depending on the Shopify services and features enabled on Rosvia.com, information concerning your interactions with Rosvia and other Shopify merchants may also be processed by Shopify for services such as analytics, security, fraud prevention, personalisation and advertising.

Where applicable, such processing may include Shopify's network-based intelligence or related functionality.

Shopify processes Personal Information in accordance with its own applicable privacy terms and documentation.

9. Cookies and Similar Technologies

Rosvia and our service providers may use cookies and similar technologies.

These technologies may be used for:

• Essential Website functionality;
• Account sessions;
• Shopping-cart functionality;
• Security;
• Remembering preferences;
• Analytics;
• Performance measurement;
• Advertising measurement; and
• Personalised marketing where permitted.

Cookies may be classified as strictly necessary, functional, analytics/performance or advertising cookies.

Where required by applicable law, non-essential cookies will be used only after the required consent has been obtained.

You may manage applicable cookie preferences through Rosvia's cookie banner or settings and through your browser controls.

Blocking certain cookies may affect Website functionality.

10. Marketing Communications

Where permitted by applicable law, Rosvia may send marketing communications concerning Products, promotions, offers, news or other relevant information.

You may unsubscribe from marketing emails at any time by using the unsubscribe link contained in the communication or by contacting: info@rosvia.com.

Opting out of marketing does not prevent Rosvia from sending necessary transactional or service communications concerning your account, Orders, payments, security or other administrative matters.

11. How We Disclose Personal Information

Service Providers

• E-commerce infrastructure;
• Website hosting;
• Payment processing;
• Banking and payment reconciliation;
• Shipping and logistics;
• Order fulfilment;
• Customer support;
• Email and communications;
• Analytics;
• Fraud prevention;
• IT and security;
• Cloud storage;
• Marketing and advertising; and
• Other business-support services.

Manufacturers and Suppliers

Where reasonably necessary to investigate a Product complaint, authenticity concern, defect, safety issue or other Product-related matter, relevant information may be disclosed to manufacturers, suppliers or other parties involved in the Product's supply chain.

Professional Advisers

Information may be disclosed to lawyers, accountants, auditors, insurers, consultants and other professional advisers where reasonably necessary.

Authorities and Legal Recipients

We may disclose Personal Information to regulators, courts, law enforcement, tax authorities, customs authorities or other competent bodies where required or permitted by applicable law.

Business Transactions

Personal Information may be disclosed in connection with a merger, acquisition, restructuring, financing, sale of assets or similar corporate transaction, subject to applicable legal safeguards.

12. Sale, Sharing and Targeted Advertising

Rosvia does not sell Personal Information for money in the ordinary meaning of the word “sell.”

However, certain privacy laws use broader definitions of “sale” or “sharing” that may include disclosures of online identifiers or activity information to advertising or analytics partners for cross-context behavioural or targeted advertising.

Where applicable law gives you a right to opt out of such processing, you may exercise that right through available cookie/privacy controls or by contacting Rosvia.

Rosvia does not knowingly sell or share Personal Information belonging to individuals under 18 for targeted advertising.

13. International Transfers

Rosvia operates using service providers and commercial partners that may process Personal Information in countries other than the country in which the information was originally collected.

This means Personal Information may be transferred outside the European Economic Area (“EEA”) or United Kingdom.

Where required, Rosvia uses appropriate transfer safeguards, which may include:

• Adequacy decisions;
• European Commission Standard Contractual Clauses;
• UK International Data Transfer mechanisms;
• Contractual safeguards; or
• Other lawful transfer mechanisms.

Supplementary technical or organisational measures may be used where appropriate.

14. Data Retention

Rosvia retains Personal Information only for as long as reasonably necessary for the purposes for which it was collected and for applicable legal, accounting, regulatory, security and dispute-resolution requirements.

Typical retention periods may include:

• Order, payment and invoicing records: up to 10 years or such other period as required by applicable law.
• Customer support and complaint records: generally up to 3 years after resolution, unless longer retention is reasonably required.
• Marketing information: until consent is withdrawn, an objection is made, the information is no longer required, or another applicable retention limit is reached.
• Cookie and analytics information: according to the applicable cookie or technology lifespan.

Where information is required for an unresolved dispute, regulatory matter, investigation or legal claim, it may be retained for longer where permitted or required by law.

15. Data Security

Rosvia uses reasonable technical and organisational measures designed to protect Personal Information against unauthorised access, loss, misuse, alteration, unauthorised disclosure and destruction.

No electronic transmission or storage system can be guaranteed to be completely secure.

Customers are responsible for protecting account credentials and should not share passwords or authentication information with unauthorised persons.

16. Personal Data Breaches

Where Rosvia becomes aware of a Personal Information breach, we will assess the incident and take appropriate steps to contain, investigate and remediate it.

Where required by applicable law, Rosvia will notify the relevant supervisory authority and affected individuals within the legally applicable periods.

17. Your Privacy Rights

Right of Access

You may request confirmation of whether Rosvia processes Personal Information about you and request access to applicable information.

Right to Correction

You may request correction of inaccurate or incomplete Personal Information.

Right to Deletion

You may request deletion of Personal Information in circumstances where applicable law provides that right.

Right to Restriction

You may request that certain processing be restricted where applicable.

Right to Data Portability

Where applicable, you may request certain Personal Information in a structured, commonly used and machine-readable format.

Right to Object

You may have the right to object to processing based on legitimate interests. You may object to direct marketing at any time.

Right to Withdraw Consent

Where Rosvia relies on your consent, you may withdraw that consent at any time.

Rights Concerning Automated Decision-Making

Where applicable law provides such rights, you may have rights concerning decisions based solely on automated processing that produce legal or similarly significant effects.

18. United States Privacy Rights

Residents of certain U.S. states may have additional privacy rights under applicable state law, including rights to:

• Know or access Personal Information;
• Correct inaccurate Personal Information;
• Delete certain Personal Information;
• Obtain a portable copy of certain information;
• Opt out of certain sales or sharing;
• Opt out of targeted advertising;
• Opt out of certain profiling;
• Limit certain uses of sensitive Personal Information; and
• Appeal certain privacy-request decisions.

Rosvia will not unlawfully discriminate against an individual for exercising an applicable privacy right.

19. How to Exercise Your Privacy Rights

To exercise an applicable privacy right, contact: info@rosvia.com.

To protect Personal Information, Rosvia may need to verify your identity before completing a request.

Where legally permitted, an authorised agent may submit a request on your behalf.

Rosvia will respond within the period required by applicable law.

20. Children and Minors

Rosvia.com and the Products made available through it are not intended for individuals under the age of 18.

If you believe that a minor has provided Personal Information to Rosvia without appropriate authorisation, please contact: info@rosvia.com.

21. Third-Party Websites and Platforms

Rosvia.com may contain links to websites, social-media platforms, payment services or other services operated independently by third parties.

Rosvia does not control the privacy or security practices of independent third parties.

Customers should review the applicable privacy notices and terms of those third parties before providing Personal Information through their services.

22. Changes to This Privacy Policy

Rosvia may update this Privacy Policy from time to time to reflect changes in our Services, technology, business operations, service providers, legal or regulatory requirements, or privacy practices.

The “Last Updated” date at the top of this Policy indicates when the Policy was most recently revised.

Where required by applicable law, material changes will be communicated through Rosvia.com, email or another appropriate method.

23. Complaints

If you have a concern about Rosvia's processing of your Personal Information, please contact us first so that we can review the matter.

Email: info@rosvia.com

You may also have the right to submit a complaint to the data-protection supervisory authority responsible for your jurisdiction.

If you are located in Lithuania, the relevant supervisory authority is the State Data Protection Inspectorate (VDAI).

24. Contact Rosvia

For questions about this Privacy Policy, our privacy practices, or your Personal Information, contact:

Rosvia
Website: Rosvia.com
Email: info@rosvia.com
Phone / WhatsApp: +370 634 39257