Effective Date: 25/01/2025

These Terms of Service (“Terms”) govern the use of the Rosvia website and the purchase of products through our platform. By accessing our website or placing an order, you agree to be bound by these Terms.

1. Definitions

Buyer:
The individual or legal entity purchasing or agreeing to purchase goods through the website.

Goods:
Medical aesthetic, beauty, or skincare products supplied by licensed third-party manufacturers.

Price:
The cost of goods excluding shipping, insurance, customs duties, taxes, or banking fees.

Seller (Rosvia):
Rosvia operates as an international coordination and supply platform providing website access, order processing, payment confirmation, customer support, and logistics coordination.

2. Scope of Agreement

These Terms, together with our Refund Policy, Shipping Policy, and other published policies, constitute the entire agreement between the Buyer and Rosvia.

By placing an order, the Buyer agrees to these Terms.

3. Pricing

Prices are listed on the website or provided in the order confirmation.

Shipping costs, taxes, and additional fees are not included unless explicitly stated.

4. Payment

All orders must be paid in full before processing.

Bank Transfer Fee Support

• Orders between €300–€800 may receive up to €30 in store credit
• Orders above €800 may receive full support via store credit
• Orders below €300 are not eligible

Proof of transfer fees must be submitted within 30 days.

5. Professional Use & Eligibility

All products are intended strictly for:

• Licensed healthcare professionals
• Authorized clinics
• Certified distributors

By placing an order, the Buyer confirms:

• They are legally permitted to purchase and use the products
• They comply with all applicable laws and regulations

Rosvia does not verify professional credentials and assumes no responsibility for misuse.

6. Limitation of Role

Rosvia’s role is limited to:

• Website operation
• Order processing
• Payment confirmation
• Customer support
• Coordination with suppliers and logistics providers

Rosvia:

• Does not provide medical advice
• Does not provide clinical training
• Does not act as a manufacturer
• Does not assume liability for product use

7. Fulfillment & Shipping

Products are supplied and shipped from international facilities, including South Korea and Europe.

Rosvia coordinates logistics but does not act as an importer of record.

Temperature-sensitive products are shipped with appropriate protective packaging where applicable.

8. Delivery & Responsibility

Delivery is made to the address provided by the Buyer.

The Buyer is responsible for:

• Monitoring shipment tracking
• Being available for delivery
• Providing accurate delivery information

Customs duties, VAT, and import taxes are the sole responsibility of the Buyer.

9. Customs & Regulatory Compliance

The Buyer is solely responsible for:

• Compliance with local import laws
• Obtaining necessary permits or licenses
• Ensuring product legality in their jurisdiction

Rosvia is not liable for:

• Customs delays
• Seizures
• Import restrictions

10. Refunds & Returns

All refunds, returns, and replacements are governed by the Refund, Return & Replacement Policy.

Failure to follow the required timelines and evidence conditions will result in rejection of claims.

11. Acceptance of Goods

Buyers must inspect goods upon delivery.

Failure to report issues within the specified timeframe constitutes acceptance of the order.

12. Title & Risk

Risk transfers to the Buyer upon delivery.

Ownership transfers upon full payment.

13. Medical Disclaimer

Licensed professionals must use all products.

Rosvia assumes no responsibility for:

• Improper use
• Unauthorized application
• Clinical outcomes

14. Unlicensed or Improper Purchases

If a Buyer places an order without proper qualifications:

• Full responsibility remains with the Buyer
• Rosvia reserves the right to cancel or refuse such orders
• Refunds may be subject to administrative deductions

15. Reviews & Content

Submitted reviews must be respectful and relevant.

Rosvia reserves the right to use submitted content for marketing purposes.

16. Sales & Promotions

Orders placed during promotions:

• Cannot be modified after confirmation
• Reflect discounted pricing only
• May experience delays due to demand

Complimentary items or special requests are not guaranteed.

17. Changes to Terms

Rosvia reserves the right to update these Terms at any time.

Continued use of the website constitutes acceptance of any updates.

Contact

📧 Email: info@rosvia.com
📱 WhatsApp: +370 634 39257