Politique de remboursement

Returns and Refund Policy

MB “Y.S. Global Ventures” processes returns, refunds, replacements, cancellations, duplicate payments, and delivery-related claims in accordance with the conditions set out in this policy.

We do not accept general returns outside the conditions stated below unless explicitly approved by us in writing or required by applicable law.

1. Return Eligibility

A product may only be eligible for return where it satisfies the conditions described in this policy. Submitting a return request does not automatically mean that the return, refund, replacement, cancellation, or store credit will be approved.

All returned products are subject to inspection before any refund, replacement, exchange, or store credit is issued.

2. Incorrect or Missing Items

Customers are responsible for inspecting their order promptly after delivery. Any incorrect or missing item must be reported within 14 calendar days of the delivery date.

The customer must provide clear photographic or video evidence showing:

• The external shipping packaging;
• The shipping label;
• The internal packaging;
• All items received; and
• The incorrect or missing item being claimed.

Claims for missing items must also include a complete and uninterrupted unboxing video showing the sealed package being opened for the first time and all contents being removed.

Once the claim has been reviewed and verified, MB “Y.S. Global Ventures” may issue a replacement, refund, store credit, or another appropriate resolution, depending on the circumstances.

Claims submitted outside the applicable reporting period or without sufficient supporting evidence may be rejected.

3. Damaged Products

Claims relating to products damaged during delivery must be submitted within 14 calendar days of delivery.

The claim must include clear photographic or video evidence showing:

• The external shipping packaging;
• The shipping label;
• The internal protective packaging;
• The affected product; and
• The nature and extent of the alleged damage.

Claims submitted without sufficient supporting evidence may be rejected.

Where the external packaging arrives intact but damage is alleged to the product, a refund or replacement will not be issued automatically. A resolution will only be considered where the product itself is demonstrably defective or materially damaged upon arrival and the claim is supported by sufficient evidence.

Normal packaging variations, minor cosmetic imperfections that do not affect the product, or damage caused after delivery are not considered product defects.

4. Change-of-Mind Returns

Unused, unopened, and undamaged products may be returned within 10 calendar days of delivery, subject to prior approval and inspection when the returned goods are received.

This voluntary return period does not limit any mandatory consumer rights that may apply under applicable law.

Returned products must remain in their original condition and packaging, with all seals, labels, accessories, inserts, and protective materials intact.

Products that have been opened, used, tested, altered, damaged, improperly stored, contaminated, or returned without their original packaging may not be eligible for return.

Return shipping costs, applicable return fees, handling fees, and any other costs associated with a change-of-mind return are the responsibility of the customer, unless otherwise agreed in writing or required by applicable law.

5. Non-Returnable Products

Unless otherwise required by applicable law, the following products are not eligible for return:

• Opened or used products;
• Products with broken, removed, or altered seals;
• Products that have been improperly stored or handled;
• Products damaged after delivery;
• Products returned without their original packaging;
• Personalised or specially ordered products;
• Products that cannot be resold for health, hygiene, or safety reasons; and
• Sale or promotional items designated as final sale, unless defective.

6. Refund Method

Approved refunds will be issued to the original payment method where reasonably possible.

Depending on the circumstances, MB “Y.S. Global Ventures” may instead issue store credit, a replacement, an exchange, or another agreed form of reimbursement.

Original delivery charges, return shipping charges, customs fees, import duties, banking fees, currency-conversion costs, payment-processing charges, and handling fees are non-refundable unless otherwise required by applicable law.

Refund processing times may vary depending on the payment provider, financial institution, currency, and payment method used.

7. Returns and Cancellation Portal

Customers may submit a return or cancellation request through our self-service customer account portal:

Submit a Return or Cancellation Request

Submission of a request through the portal does not automatically guarantee approval. Every request remains subject to the eligibility requirements, exclusions, deadlines, and evidence requirements stated in this policy.

8. Order Cancellations

A cancellation request is not guaranteed and may only be approved where the order has not already entered processing, packing, fulfilment, transfer, or dispatch.

Once an order has been processed or transferred to a fulfilment centre, supplier, warehouse, or shipping partner, cancellation may no longer be possible.

Where a cancellation is approved after costs have already been incurred, applicable transaction fees, processing fees, fulfilment fees, or other non-recoverable costs may be deducted from the refund where permitted by law.

9. Product Expiration

All products sold through Rosvia.com display clearly labelled expiration dates where applicable.

Refunds, replacements, or store credits will not be issued for products that expire while in the customer’s possession.

Customers are responsible for checking expiration dates and ensuring that products are used and stored within the recommended timeframes and storage conditions.

10. Duplicate Payments

If a duplicate payment is identified, the customer will be notified and the excess payment will be reviewed.

Once verified, the duplicate amount will be refunded as store credit or through another appropriate refund method, depending on the circumstances.

11. Duplicate Orders

Where duplicate orders appear to have been placed, MB “Y.S. Global Ventures” may process one order and temporarily place the second order on hold while awaiting confirmation from the customer.

If no response is received within 24 hours, the duplicate order may be cancelled and the relevant amount refunded as store credit.

12. Delivery Delays

MB “Y.S. Global Ventures” is not responsible for delivery delays caused by shipping carriers, customs clearance, border inspections, import procedures, regulatory checks, weather conditions, strikes, transport disruptions, incorrect delivery information, local delivery restrictions, force majeure events, or other circumstances beyond our reasonable control.

Estimated delivery times are provided for guidance only and are not guaranteed delivery dates.

13. Undelivered Shipments

Customers must report an undelivered shipment within 30 calendar days from the dispatch date.

Claims submitted after this period may be rejected where the delay prevents us from opening, investigating, or completing a claim with the relevant shipping carrier.

A shipment will not be considered lost solely because it is delayed. A shipment may only be treated as lost after the applicable carrier has completed its investigation or formally confirmed the loss.

14. Missing-Item Claims

Claims concerning missing items must include a complete and uninterrupted unboxing video.

The video must clearly show:

• The sealed package before opening;
• The visible shipping label;
• The package being opened for the first time;
• All contents being removed from the package; and
• The alleged missing item or discrepancy.

Missing-item claims may be rejected where a complete and uninterrupted unboxing video is not provided.

15. Refused, Unclaimed, or Returned Shipments

Where a shipment is refused, remains unclaimed, is returned because of an incorrect or incomplete address, or cannot be delivered due to an action or omission by the customer, any refund will only be assessed after the shipment has been returned, received, and inspected.

Original shipping charges, return transportation charges, customs charges, import duties, storage fees, handling fees, carrier penalties, and other costs incurred may be deducted from any amount otherwise refundable.

No refund will be issued where a returned shipment is lost, destroyed, seized, disposed of, damaged, expired, or otherwise not returned to us in a resalable condition, except where applicable law requires otherwise.

16. Medical Disclaimer

Products sold through Rosvia.com are intended for use by licensed professionals only where required by applicable law.

MB “Y.S. Global Ventures” does not provide medical advice, diagnosis, treatment recommendations, dosing guidance, administration instructions, or product-use instructions.

Customers are responsible for consulting an appropriately qualified and licensed medical professional before purchasing, handling, administering, or using any product.

To the fullest extent permitted by applicable law, MB “Y.S. Global Ventures” disclaims liability for loss, injury, damage, adverse reactions, misuse, improper storage, unauthorised administration, incorrect handling, or unintended consequences arising from product use.

17. Reviews and Customer Feedback

Customers are encouraged to submit honest, accurate, and detailed reviews regarding their purchases and customer experience.

Reviews or other submitted content may be removed where they contain:

• Offensive, abusive, discriminatory, threatening, or inappropriate language;
• Personal data or confidential information belonging to another person;
• References intended primarily to advertise or promote competitors;
• False, misleading, fraudulent, defamatory, or unverifiable information;
• Spam, promotional links, or unrelated commercial content; or
• Content that violates applicable law or the rights of another person.

By submitting a review, photograph, video, testimonial, or other content, the customer grants Rosvia.com a non-exclusive, worldwide, royalty-free licence to reproduce, publish, display, adapt, and use that content for marketing, promotional, and operational purposes, subject to applicable privacy law.

18. Promotional Sales Terms

Unless expressly stated otherwise, the following conditions apply to promotional campaigns, discounted products, sale events, and special offers:

• Orders cannot be modified, cancelled, postponed, or delayed once payment has been confirmed.
• Discount codes must be entered and successfully applied during checkout.
• Retroactive discounts will not be applied after an order has been completed.
• Sale and promotional items are final sale and cannot be exchanged or returned unless defective or applicable law requires otherwise.
• Promotional availability is subject to stock levels and may end without prior notice.
• Customers are encouraged to place orders early to reduce the risk of inventory shortages or shipping delays.

19. Fraudulent or Abusive Claims

MB “Y.S. Global Ventures” reserves the right to refuse a refund, replacement, exchange, store credit, or future order where there is reasonable evidence of fraud, policy abuse, altered evidence, repeated unsupported claims, chargeback abuse, or intentional misrepresentation.

We may request additional information or supporting evidence before completing an investigation or issuing a resolution.

20. Statutory Rights

Nothing in this policy excludes, restricts, or limits any mandatory rights or remedies that cannot legally be excluded under applicable consumer protection law.

Where any provision of this policy conflicts with a mandatory legal requirement, the mandatory legal requirement will apply to the extent of that conflict.

21. Amendments to This Policy

MB “Y.S. Global Ventures” reserves the right to amend, update, replace, or modify this Returns and Refund Policy and any related terms at any time, subject to applicable law.

Any revised version becomes effective when published on the website unless a later effective date is expressly stated.

Customers are encouraged to review this policy periodically. Continued use of the website following publication of an updated policy constitutes acceptance of the revised policy to the extent permitted by applicable law.